I’m excited to share my recently published book chapter from Metrics, Mapping, and Modelling for Masterful Management in Higher Education (Emerald Press, 2025) entitled Learn the science behind the Sentient Initiative’s innovative approach to management.
The Sentient Initiative’s approach to management is grounded in the science of how raw data becomes usable knowledge—and why structure is the difference between “a pile of stuff” and real insight. Chapter 2 introduces the core concepts of information science and knowledge management that power the Sentient Knowledge Map (SKM): consistent naming and classification, meaningful metadata, and the schemas that help humans (and institutions) make sense of unstructured information. With more than 25,000 interconnected “thoughts” and 75,000 connections, the SKM would be unusable as a simple list; its value comes from the way ideas are organized and linked so patterns become visible and decisions become smarter. Along the way, readers learn how SKM objects are named, how connections transform data into information and then knowledge, and how to build a basic concept map—skills that strengthen leadership and operational effectiveness whether or not an institution adopts the SKM.
This chapter has a companion video which can be viewed for free on the Higher Education Leadership Learning Online Community web site. Visit our website to see the complete list of our videos.
If you’re involved in higher-ed leadership, strategy, assessment, or institutional research, I’d love for you to take a look at the chapter and add your comments below. If you would like assistance implementing any of the ideas addressed, please compete a consultation request form – the first hour is free for any institution.
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